About this course

Training requirements under the Senior Managers and Certification Regime (SM&CR) have extended beyond that of just Banks and Insurers, to all businesses authorised to provide financial services under the Financial Services and Markets Act 2000.

The Financial Conducts Authority have introduced a new set of rules (under SM&CR) that will apply to all employees within businesses authorised to provide financial services, not just approved individuals. These rules are enforceable from late 2019 and set out the standards of good personal conduct against which the Regulatory Authority may hold individuals to account. The principal of these rules is to allow improvement of individual behaviours within firms from both the top-down and the bottom-up.  The Conduct Rules are explained as seeking to create meaningful change in the standards of conduct the Regulator expects from individuals working in the industry.

Who Should Take This Course?

Any and all staff members in a business authorised to provide financial services are required to undertake SM&CR training.

What Are Our Key Differentiators?

We can help you deliver courses that are engaging, informative, and test the learners’ knowledge and understanding. All of our courses are designed and regularly updated by Subject Matter Experts (SMEs), who are familiar with recognised best practices and the associated Legal and Regulatory requirements.

Your teams will be trained on your company’s Academy Learning Management System (LMS).

We can align with your brand guidelines, match logos, colour schemes and site URL. Combined with engaging content learners will get a feel for your company culture from the very start.

The LMS enables you to easily assign courses and training schedules to individuals and teams. Send reminders to those who have not started or finished training and see who has passed or failed courses.

High quality video content ensures learners are more engaged. A simplified layout allows for all staff to quickly take any course. If they are stuck, they can click the help button and our 24/7 support team will help them on their way. You can even add additional classroom notes for those who want more info.

Staff can take the course on a tablet, phone, or laptop providing for a learning strategy designed for the modern workplace. The player allows employees to resume the course where they last left it, so they can work at their own pace on any device.

At the simplest level we build a question bank from the content and test staff knowledge.

Your Academy will automatically provide company branded and accredited certificates to your staff on completion of training.

We provide updates via our quarterly News Bulletins, which help to ensure that content remains relevant; which in-turn helps your staff upskill and remain abreast of emerging threats, industry developments etc.


  • Introduction to SM&CR
  • Key Objectives of SM&CR
  • Pillars of SM&CR
  • SM&CR – Understanding the key outcomes
  • Certification Regime – what is it?
  • SM&CR – Getting started
  • Who is captured under the Certification Regime
  • Certification Functions Explained
  • Certified Population
  • Significant Management Certification Functions (SMCF)
  • Fitness & Propriety (F&P)
  • F&P – Evidence Gathering
  • Criminal Records Check
  • Regulatory References
  • Handover Procedures

Conduct & Rules

  • Overview of Conduct & Rules
  • Conduct Rules – Breaches
  • Conduct Rule Breaches – Personal Risk
  • Breach Scenarios

Reasonable Steps

  • What does Reasonable Steps mean?
  • Reasonable Steps – Compliance Framework
  • Reasonable Steps – Your Actions Count
  • Actions to Demonstrate Reasonable Steps
  • Breaches

The course also includes numerous SM&CR case studies to work through.

Interested in taking this course?

To enquire about booking this course please fill in the form below.

If you would like to discuss bulk pricing or course bundles we can arrange that too.